Here, you will find answers to the most relevant and important questions about the Roadside Assistance and Auto Lawyer services. We aim to provide you with comprehensive information on how we can help you in various car-related situations and how to use the app, services and annual programs.
We are pleased to invite you to become a member of the LiTRO Auto Club, where you can enjoy a wide range of benefits and facilities related to roadside assistance for your car and legal support for car owners. Here's how to do it:
1. Choose the appropriate Roadside Assistance or Auto Lawyer program. You can read about the types of programs and terms and conditions in the Roadside Assistance and Auto Lawyer sections of the website or in the LiTRO mobile app. 2. Make a payment in the LiTRO mobile application. The program is valid for 1 year from the moment of its activation.
We appreciate your trust and strive to make our service as comfortable and profitable as possible. Take advantage of the opportunity to join our Auto Club and provide yourself with support and protection on the road.
Our company provides services around the clock.
Moreover, for the convenience of our customers we have developed a mobile application LiTRO, through which you can place an order for the service you need 24 hours a day, 7 days a week.
If you have a car problem, breakdown or accident, our experts are ready to provide professional assistance immediately. Regardless of the day of the week or time of day, you can always count on our prompt support.
Activating the software is a quick and easy process that we have made as convenient as possible for you.
1. Download the LiTRO app. You can find it in the app shop for your device or follow the link under LiTRO App. 2. Register by creating a personal account. Fill in the required information. 3. In "My programs", click "Activate program". 4. Enter the LiTRO Annual Program number that you received when you purchased the program. Make sure you enter the number correctly to avoid errors. Click on the "Activate" button
Making a LiTRO program as a gift is not only a thoughtful gesture, but also an opportunity to provide your loved ones with reliable support on the road. We have prepared detailed instructions on how to do it easily and conveniently:
1. Download the LiTRO app. You can find it in the app shop for your device or follow the link under LiTRO App. 2. Register by creating a personal account. Fill in the required information. 3. Go to the "My Programs" section and press the "Buy Program" button. 5. Select the appropriate type of program Roadside Assistance or Auto Lawyer. 6. Click the "Buy as a gift" button. 7. Enter the phone number of the person you want to give the LiTRO program to. Make sure the number is entered correctly. 8. Proceed to payment, fill in the payment details. 9. After successful payment, the giver will receive an SMS notification with instructions on how to activate the gifted program.
The service operates in all major cities of Kazakhstan. We have offices and teams of technical and legal assistance in each city. You can choose and order the necessary service in our LiTRO app.
You can select and order the required services in our LiTRO mobile application.
If you have already activated the Roadside Assistance or Auto Lawyer program, select the program in the "My programs" section and press "Select service", select the required service, select the geolocation of your car and press "Order" button If you don't have LiTRO program, in the section "LiTRO one-off services" select the necessary service Roadside Assistance or Auto Lawyer, then select the necessary service, geolocation of your car, select the payment method, click "Order" and make the payment.
The time of arrival of the master to the place of breakdown within the administrative boundaries of cities usually does not exceed 30 minutes. On highways of national importance the arrival time of the roadside assistance vehicle is not more than 2 hours.
However, in more remote areas or in specific situations, such as peak traffic or bad weather, the arrival time may increase. The technician will contact you with an approximate arrival time.
Of course, LiTRO Roadside Assistance services are provided both inside and outside the cities of the Republic of Kazakhstan. We specialise in providing assistance throughout the country. Travelling out of the city may be necessary in case of breakdowns, accidents, car problems or other situations where the car owner needs help.
We have an extensive network of specialists and equipment to provide assistance in different regions of our country. Roadside assistance vehicle travel outside the administrative boundaries of the city is calculated based on the cost of 400 tenge per 1 kilometre.
We have our own fleet of branded technical assistance vehicles with all necessary equipment. We have our own staff of more than 100 people, and our services are provided 24/7 throughout Kazakhstan.
We strive to provide a high level of reliability and quality of service to our customers, so our employees are trained and keep their professional skills up to date.
To prolong the card, you need to choose a convenient tariff of the annual program on the website or in the LiTRO app and make a purchase.
Carefully check if the phone number is correct (the phone number to which the SMS was sent is shown on the screen). If an error is detected, change the number and request to resend the code.
If the phone number is entered correctly and SMS code is not received, try to reboot the mobile phone. Wait a few minutes and repeat the procedure.
Another reason may be insufficient memory on your phone to receive new messages. Try to clear the SMS history of your phone.
If the above actions do not help, write to our support service info@litro.kz.
The most common reason why a bank card payment is unsuccessful is that the payment has been rejected by your bank that issued you the card.
This happens in the following cases: - there are insufficient funds on the card - the card has exceeded the payment limit - card data is entered incorrectly - card expired - the card cannot be used for online payments - 3D Secure service is not activated (to confirm the transaction, an SMS message with a one-time code is sent to your phone).
Check the above points in the bank's application or contact the bank manager by phone to clarify the exact reason.
Changing the licence plate number, make and model of the car. In LiTRO application you need to go to your profile, then to the section "My cars" and enter the actual data of your car.
Change of personal data (name, phone number, e-mail address). You need to write an official request and the reason for changing the data to info@litro.kz.